Contact us
Contact us
Ask us anything about an order, a model, steel grades or a return. A real person at the factory reads these, and we reply within two working days — usually sooner.
Wholesale and OEM enquiries
If you are a distributor, salon group or brand looking for a manufacturing partner, please use the wholesale page instead. It routes your message to the right desk and asks for the details we need to quote properly.
Before you write
A lot of questions are already answered, faster than we can type:
- Shipping times and returns — shipping & returns
- What the warranty covers — edge warranty
- Which steel or length to choose — FAQ and our steel
Send us a message
Direct
We answer within two working days, Monday to Friday.
Factory & returns address
Room 1012, Huijin Center
Zhangjiagang, Jiangsu
China
Send returns and sharpenings here, and tell us first so we know they are coming.
Wholesale
Distributors, salon groups and private label — use the wholesale page so your enquiry reaches the right desk.