Refund policy

Returns

You have 30 days from delivery to change your mind. Tell us first at our contact page and we will give you the return address and the instructions.

• Send the shear back in clean, resalable condition. Use it — that is what the 30 days are for — but pack it so it arrives intact.
• We check the pair when it arrives and then refund you in full — there is no restocking fee.
• Return shipping is yours to arrange, unless the item is faulty or we sent the wrong thing — then it is on us, both ways.
• Please hand the parcel to the carrier within 14 days of us issuing the return instructions.
• Refunds go back to the original payment method within five working days of the pair arriving and passing inspection.
• Engraved or customized shears cannot be returned unless they are faulty, because nobody else can use them.
• If you are a consumer in the UK or EU, your statutory right of withdrawal is unaffected by anything on this page.

Damaged or missing

If a parcel arrives damaged, keep the packaging and contact us within 14 days with photographs. If tracking shows delivered but nothing arrived, tell us and we will open a claim with the carrier — you do not have to chase it.