Shipping & returns
Shipping & returns
Where we ship
Everywhere. We ship directly from our own facility, which means your order does not sit in a third-party warehouse before it reaches you.
Dispatch
Every shear on this site is finished stock held at our facility — nothing is made to order. Orders placed before 2pm (GMT+8) on a working day are dispatched within 48 hours, and you get tracking by email the moment the parcel is handed to the carrier. There is no production queue to join.
The one exception is custom or private-label work, where your name or specification has to be made: allow roughly three months. Anything in our own range is stock and ships in 48 hours.
Rates
- Free tracked shipping on US orders over $89. Orders to the UK, EU and elsewhere ship free over $150.
- Orders below that are charged at the rate calculated at checkout.
- Express options, where available to your address, are shown at checkout with the price before you pay.
Transit times
| United States | 5–9 working days |
|---|---|
| United Kingdom | 5–9 working days |
| European Union | 5–9 working days |
| Rest of world | 7–12 working days |
Time in customs is outside our control and is not included in the figures above. Tracking is sent by email as soon as your parcel is handed to the carrier.
Duties and taxes
Duties and taxes are calculated and shown at checkout, so you will not receive a separate bill from the carrier on delivery. If you are a business buyer who needs a specific tariff treatment or documentation, tell us before you order and we will arrange it.
Returns
You have 30 days from delivery to return an unused shear in its original packaging for a refund. Tell us first at our contact page so we can send you the return instructions.
- Return shipping is paid by you, unless the item is faulty or we sent the wrong thing — then it is on us.
- Engraved or customized shears cannot be returned unless they are faulty, because nobody else can use them.
- Refunds go back to the original payment method within five working days of the item arriving back with us.
- If you are a consumer in the UK or EU, your statutory right of withdrawal is unaffected by anything on this page.
Damaged or missing
If a parcel arrives damaged, keep the packaging and contact us within 14 days with photographs. If tracking shows delivered but nothing arrived, tell us and we will open a claim with the carrier — you do not have to chase it.